What is the Shipping & Delivery charges?

Swiss Military provides FREE SHIPPING ON ALL ORDERS OVER ₹1000.

Swiss Military charging a nominal delivery charge to helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For listed Products a Rs 75 charge for delivery per item is applied if the order value is less than Rs 1000. While, orders of Rs 1000 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Swiss Military or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Swiss Military do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Swiss Military generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Swiss Military offering the product
  • Product’s availability with the Swiss Military
  • The destination to which you want the order shipped to and location of the Swiss Military.

 

Are there any hidden costs (sales tax, octroi etc) on items sold by Swiss Military on Website?

There are NO hidden charges when you make a purchase on Website. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Swiss Military’s shipping policy.

Why does the estimated delivery time vary for each Product?

You have probably noticed varying estimated delivery times for Swiss Military of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Swiss Military, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Swiss Military does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Swiss Military ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Swiss Military prefer not to ship to certain locations. This is entirely at their discretion.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item; how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. or you need to report us on https://smindia.secure.force.com/support  You will receive a call/revert over there to explaining the process.

Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics, you cannot return the item through a third-party courier service.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For Products listed as “In Stock”, Swiss Military will mention the delivery time based on your location pincode (usually 2-3 business days, 4-6 business days or 5-7 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Swiss Military might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Back in Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Swiss Military.

Does Website deliver internationally?

As of now, Website doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

Received Wrong or Damaged Order:

While these cases are extremely rare, however, if you do receive a wrong or a damaged product, please ensure that you contact our customer care executive at swiss military support through this link https://smindia.secure.force.com/support or mail us at [email protected]  within 48 working hours. In such cases, we will pick up the product after confirmation from our customer care executive. or we would request you to courier the product to us, we will reimburse the courier charges via an online gift voucher.

 CONTACT INFORMATION:

JMD Megapolis, 6th Floor, 621-624, Sector – 48, Sohna Road, Near Vipul Greens,
Gurgaon – 122001, Haryana
Phone : +91-124-4139250
Contact Support